Title:  Senior Duty Officer

Responsibilities:

• Lead the Duty Team to perform all security and operational duties, including Security Control Room operations and patrol duties, in accordance with the required standards.
• Manage Duty Officers to maintain good discipline and ensure compliance with all company policies, procedures, and house regulations, contributing to a safe, secure, and pleasant venue environment.
• In-Charge of the security control room operation and ensure accurate record keeping, including video surveillance, access control, traffic control, key facilities monitoring, lost and found cases, and contractor works monitoring.
• Provide operational support for events, including but not limited to validating venue readiness and condition prior to handover to event organizers or contractors, supporting event setup and dismantling works, crowd control, and traffic management.
• Assist in performance inspection of security and traffic service providers
• Monitor the day-to-day venue patrol and inspection services around AWE premises and coordinate with internal departments on routine servicing and maintenance of facilities.
• Respond to scenes of incident and emergency, conduct initial enquiry and report result to supervisors and Duty Manager
• Assist in handling and directing customer enquiries relating to the AWE venue and events.
• Perform any other ad hoc duties and assignments as required.

Requirements:

• F.5 – F.7 education or equivalent. Higher qualifications, such as a Diploma or above, will be an advantage.
• Minimum 3–4 years of relevant experience in property management, commercial properties, hospitality services, or security operations.
• Experience in operating CCTV, Key Access Control, Fire Alarm, and other systems in the Security Control Room , as well as handling emergency situations.
• Good supervision and leadership skills with the ability to manage a team of Duty Officers.
• Proactive, customer-oriented, good team player, positive working attitude
• Holder of a valid Security Personnel Permit (SPP), First Aid Certificate, and QAS Certificate.
• Possession of a valid Hong Kong Driving Licence (Class 1) is preferred.
• Good interpersonal skills and the ability to work effectively with internal and external stakeholders in carrying out assigned duties.
• Good written/spoken Chinese (Cantonese), fluency in written/spoken English is an advantage
• 5-day work with shift duties is required

Interested parties please click "Apply now" or email your full resume stating the present & expected salaries to HR Department via hr@asiaworld-expo.com

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AsiaWorld-Expo Management Limited is an equal opportunities employer.